Privacy Policy

Effective Date: 08, April 2025.

SMARTDOCX AI SYSTEMS PRIVATE LIMITED (“we”, “us”, or “our”) values the privacy of users (“you”, “your”) who use our AI-based medical application iDoc, available via Android and iOS and accessible at https://tryidoc.com.

This Privacy Policy explains how we collect, use, and protect your personal information when you use the iDoc app.

1. Who We Are

iDoc is a SaaS-based mobile application developed by SMARTDOCX AI SYSTEMS PRIVATE LIMITED. It uses AI to analyze symptoms and provide treatment recommendations. iDoc is designed with privacy at its core, and we are committed to handling your data responsibly.

2. Information We Collect

a. Information You Provide

When using iDoc, you may voluntarily provide the following:

● Age

● Gender

● Symptoms

This information is used solely to offer accurate diagnostic suggestions and enhance our service.

b. Automatically Collected Information

We may automatically collect certain technical data, including:

● IP address

● Device information

● App usage patterns

This data helps us monitor performance, improve usability, and enhance user experience. It is never linked back to specific users.

3. How We Use Your Information

● To generate AI-based symptom analysis and treatment recommendations.

● To enhance, personalize, and improve the app and its services.

● To gather feedback for service improvement (only when necessary and relevant).

● To perform analytics in an aggregated and anonymized form.

We do not sell, rent, or share your personal data with third parties.

4. Data Security

We implement strong technical and organizational safeguards to protect your information from unauthorized access, loss, or destruction.

● Sensitive health information is masked and immediately deleted after processing.

● No health data is stored persistently.

● Access to any data is strictly limited to authorized personnel under secure protocols.

5. Legal Compliance

We comply with all applicable privacy regulations, including:

● General Data Protection Regulation (GDPR)

● Applicable Indian data protection laws

In compliance with legal obligations, we may disclose information to authorities if required.

6. Your Rights

a. Right to Revoke Consent

You can withdraw your consent for the use of your data at any time.

To revoke, email us at: [email protected]

b. Right to Request Deletion

You may request the deletion of any personal information by contacting us.

Email: [email protected]

We will confirm the deletion of your data within a reasonable timeframe.

7. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, feel free to reach out to us:

📧 Email: [email protected]

🌐 Website: https://tryidoc.com

We are committed to transparency and protecting your trust.

8. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, technology.